This Privacy Policy explains how Fortebet handles information when you visit and use fortebet-congo.com. It is written for visitors, players and anyone who contacts us through the website. Our aim is to describe the practical data flows behind the site in clear language.
Information may be collected directly from you, automatically from your device, or through service providers that help us operate the website. The information we use depends on how you interact with Fortebet, including whether you browse pages, click links, create or access an account, or send a message.
Fortebet services are intended for people aged 18+. Please avoid sending sensitive personal information in a message unless it is specifically needed to address your request. If you believe information about you has been handled incorrectly, you can contact us using the details at the end of this page.
When you open a page
When you visit fortebet-congo.com, technical information may be recorded to deliver pages and keep the website secure. This can include your IP address, browser type, device characteristics, operating system, language settings, approximate location based on network information, the page you came from, the pages you view and the time of your visit. We may also receive records of clicks, navigation paths and basic performance events.
This information helps us understand whether pages load correctly, identify errors, reduce abusive traffic and improve the website experience. Where practical, data is reviewed in aggregated or de-identified form. We may also use information to detect unusual activity, protect the site and apply limits that help prevent automated or harmful access.
If you use a link to an external betting, gaming or service website, that destination may collect information under its own privacy practices. A visit from Fortebet to another website does not mean we control that website’s data use. Check the relevant service’s notices before submitting registration, payment or identity information there.
When you email us
If you contact [email protected], we receive the information included in your message, such as your name or username, email address, account or transaction references, the subject of your request and any attachments you choose to provide. We use these details to understand the issue, respond to you, verify relevant context and keep a record of support activity.
Please include only the information needed for a helpful reply. Do not send passwords, full payment card numbers, access codes or copies of identity documents unless a support representative has clearly requested a secure submission method. Messages may be shared with authorised technical or operational providers when that is necessary to investigate an issue, prevent fraud or maintain the service.
Support communications may be reviewed for quality, training, security and dispute handling. We do not use the contents of every support message for promotional purposes. If you no longer want a particular email exchange to continue, you can say so, although we may still retain a limited record where it is needed to resolve an existing matter or protect the website.
Cookies and similar tech
Fortebet may use cookies, local storage, pixels and related technologies. Some are necessary for functions such as session continuity, language preferences, security checks and remembering choices. Others may help us measure traffic, understand page performance and see which content is useful to visitors.
Your browser normally allows you to inspect, block or delete cookies. Blocking necessary technologies can affect sign-in, preferences, navigation or other site features. Where a consent choice is presented, your selection may be stored so that it can be respected on later visits. Cookie settings can also vary between browsers and devices, so a change on one device may not apply everywhere.
Service providers supporting analytics, hosting, security or technical delivery may process limited device or usage information on our behalf. We expect such providers to use the information only for the services they provide, subject to their own technical and legal obligations. External links and embedded features may also set their own cookies, which are governed by the relevant provider.
Retention basics
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected. For example, a support message may be retained while an issue is open and for a subsequent period that helps us understand repeat requests, protect against abuse or handle a complaint. Technical logs may be kept for a shorter or longer period depending on security and operational needs.
Retention can also be affected by account activity, fraud prevention, financial or operational records, unresolved disputes and requests from competent authorities. When information is no longer needed, we may delete it, anonymise it or place it beyond ordinary use. Backups may continue to contain limited information until they are securely overwritten in the normal backup cycle.
We do not promise that deletion will be immediate in every system. Some records may need to remain where removal would prevent security investigations, conflict with a valid request, or remove evidence needed to protect Fortebet, users or other people.
Your choices
You can choose what information to provide when browsing or contacting us, but some details may be necessary to answer a request or provide a requested feature. You can manage cookies through your browser and, where available, through the choices shown on the website. You may also ask us to correct inaccurate information or explain how information connected with your request is being used.
To make a privacy request, email [email protected] and describe what you need. We may ask for reasonable information to confirm that the request concerns you before making changes or disclosing details. This verification is a security step and should not require you to send a password or full payment credentials.
Depending on the circumstances, you may ask for access, correction, deletion, restriction of certain processing, or a copy of information you supplied. These options are not absolute: we may retain or continue using information where necessary for security, legal, operational or dispute-related reasons. We will explain relevant limits when responding.
Privacy contact
For questions about this Privacy Policy, data collected through fortebet-congo.com, cookies, or a privacy request, contact [email protected]. Please use a clear subject such as Privacy request and include enough context for us to locate the relevant interaction, without including unnecessary confidential information.
We may update this page when our website, technologies or data practices change. The current version published on fortebet-congo.com applies to information handled after it is posted, while records already collected may continue to be managed according to the notice that applied at the relevant time and any applicable obligations.
If you use the website after an update, the revised wording will provide the latest explanation of our practices. We encourage you to review this page when you return, especially before submitting new information or contacting support.